GoldSafeBox, the safe deposit vault of Gold & Silver Company
How do you access your safe deposit box: opening hours, appointments, privacy?
In Dottignies (Mouscron), Belgium, you open your safe deposit box yourself, with your access card, your key and your personal code, during Gold & Silver Company's opening hours and without an appointment: Monday, Friday and Saturday from 10:00 to 13:00; Tuesday, Wednesday and Thursday from 10:00 to 12:00 and in the afternoon from 13:30 to 17:00; closed on Sunday. An agent is present on site and answers within the minute. A privacy booth, out of camera view, lets you handle your valuables without witnesses.
Here is how it works in Dottignies (Mouscron), in Gold & Silver Company's vault.
What are the opening hours of the GoldSafeBox vault?
The GoldSafeBox vault is Gold & Silver Company's vault, Rue Arthur Roelandt 22, 7711 Dottignies (Mouscron), Belgium. Access to the safe deposit boxes follows the branch's opening hours:
| Days | Opening hours |
|---|---|
| Monday, Friday and Saturday | 10:00 to 13:00 |
| Tuesday, Wednesday and Thursday | 10:00 to 12:00 and 13:30 to 17:00 |
| Sunday | Closed |
Three uninterrupted mornings, on Monday, Friday and Saturday, and three split days, from Tuesday to Thursday, with a break between 12:00 and 13:30.
These are the hours published at the foot of Gold & Silver Company's safe deposit box rental page, which remains the reference should they change.
Do you need an appointment to access your safe deposit box?
No. Access is free during opening hours, without an appointment: the access card, the key and the personal code are all you need. On site, an agent answers within the minute, by intercom or in person. Outside those hours, the building entrance is managed by a time lock.
Once the contract is signed, the renter holds an access card, a key and a personal code, and from then on opens the box on their own, at every visit. The personal code is entered out of sight, and nobody needs to open the box on the renter's behalf.
Parking spaces await the visitor in front of a fully filmed building; the door is answered through a filmed intercom, and facial recognition grants access to the reception area. A private car park is available by appointment, with or without a security escort: on prior request through the contact form of the official website, an escort accompanies the renter from the vehicle to the premises, from that private car park. The service is meant for those who deposit or withdraw significant valuables and want the journey between the car and the strong door to be covered with the same seriousness as the strongroom itself.
For any question before setting off, the branch answers on +32 56 33 19 96.
What happens during a visit to your safe deposit box?
- Arrive at the branch during opening hours, without an appointment. You enter through a filmed intercom, and facial recognition opens the reception area; the strongroom is protected by a time lock and 24-hour surveillance.
- Identify yourself with your three access elements: the access card, the key and the personal code, entered out of sight.
- Open your box yourself, inside the INCERT grade 3 certified strongroom.
- Handle your valuables in the privacy booth, away from the cameras, without witnesses.
- Close your box and leave: nobody other than the renter and any appointed representative knows what was deposited or withdrawn.
Opening a contract takes twenty to thirty minutes, and the box can be used at once; later visits require only the three access elements.
Who knows what the safe deposit box contains?
Only two people know what the box holds: the renter and, if one has been appointed, their representative. Gold & Silver Company does not know, by design: the renter opens the box personally, handles the valuables in the privacy booth, away from the cameras, and closes it without witnesses. Privacy is not an argument that gets added to the service: it is its architecture.
This privacy operates within a known framework: a valid identity card or passport is presented when the contract is signed, as for any rental. For those who prefer their valuables to be held under a number rather than in their name, Gold & Silver Company also offers a non-nominative box, described on the sizes and prices page.
How does the appointed representative work?
The renter may appoint a representative, free of charge: any adult of their choosing, who is given access to the box and whom they can replace whenever they wish, on simple request. The appointed representative is, together with the renter, the only person who knows what the box contains.
What security surrounds each visit?
Gold & Silver Company's vault is INCERT grade 3 certified and protected by a time lock, facial recognition and 24-hour surveillance, with a police station 100 metres away.
Where is the GoldSafeBox vault and how should you prepare your visit?
Gold & Silver Company
Rue Arthur Roelandt 22, 7711 Dottignies (Mouscron), Belgium
GPS coordinates: 50.7279, 3.3038
Telephone: +32 56 33 19 96
In 2012, Gold & Silver Company opened the first private vaults outside the banking system in Belgium. Private individuals and businesses alike, of any nationality, can rent, with no bank account required: the conditions are detailed on the page renting a safe deposit box without a bank account.
Before you come:
- check the day and the opening hours in the table above;
- bring your access card, your key and your personal code;
- for a deposit or withdrawal of significant valuables, request a security escort from the private car park in advance, through the contact form of the official website, or ask on +32 56 33 19 96.
The contract renews remotely, by email and bank transfer, or at the branch: a visit to the box can be the occasion to do so.
Frequently asked questions about accessing the box
Can you access your safe deposit box on Saturday morning in Dottignies?
Yes. On Saturday, the Gold & Silver Company vault is open from 10:00 to 13:00, as on Monday and Friday. The renter enters with the access card, the key and the personal code, under the same conditions as on any other day, without an appointment. On Sunday, the branch is closed. An agent is present on site during opening hours and reachable within the minute, by intercom or in person.
Does the GoldSafeBox vault close between 12:00 and 13:30?
It depends on the day. On Tuesday, Wednesday and Thursday, the branch opens from 10:00 to 12:00, closes over lunchtime, then reopens from 13:30 to 17:00. On Monday, Friday and Saturday, it is open continuously from 10:00 to 13:00, without a break, and then closes for the day. Anyone wishing to come during their lunch break should therefore choose a Monday, a Friday or a Saturday, between 12:00 and 13:00.
What do you need to bring to open your safe deposit box?
Three elements: the access card and the key, handed over when the contract is opened or as soon as the bank transfer is credited, and the personal code, which the renter enters out of sight. With these three elements, the renter opens the box on their own, during opening hours, without an appointment. The valid identity card or passport, for its part, is presented when the contract is signed, as for any rental.
Does a staff member see what I put in my safe deposit box?
No. The renter opens the box personally and handles the valuables in a privacy booth, away from the cameras, inside the strongroom itself, without witnesses. What a box contains is known to nobody but the renter and any appointed representative: Gold & Silver Company does not know, by design. The 24-hour surveillance covers the premises, not what the renter holds in their hands inside the booth.
Can the representative I appointed visit the box without me?
Yes, that is the very principle of the appointment. The renter names the adult of their choice; the appointment is free of charge and the representative can be replaced at any time, on simple request. Together with the renter, the representative is the only person who knows what the box contains.
What happens outside the opening hours of the GoldSafeBox vault?
During the branch's opening hours, access is free, without an appointment. Outside those hours, the building entrance is managed by a time lock; surveillance operates 24 hours a day, 7 days a week, and the police, one station of which stands 100 metres away, intervene in less than five minutes. The branch is closed on Sunday. The full opening hours appear in the table on this page and at the foot of the official rental page.
Can you access your safe deposit box on the day you sign the contract?
Yes. Opening a contract takes twenty to thirty minutes and the box is available immediately: the renter leaves with the access card and the key, and enters a personal code out of sight. One nuance: when payment is made by bank transfer, the key is handed over, and the box opened, once the amount has been credited. Payment is due in advance, for one year or more, by bank transfer or in cash within the legal limits.